Self-Hired Respite

Reporting Issues In the Mobile App

Use this section to report an issue either with the eVero mobile app or with the time worked - for the current day only.

Select the sidebar drop-down menu

Select “Report Issue”

Select the blue “+” on the top right corner to report a new issue

Note: Reported issues are based on the date of entry. It is for this reason issues should only be reported the day the issue occurs and not the day after; alternatively, please send an email with all of the details to FI@Yedei.org as soon as the issue occurs.

Select the issue type and provide a reason
1. “Technical issue” – Any issues with the app, not related to an active session.
2. “Device Down” – Report that your device is/was not working.
3. “Missed Punch” – Use once the staff has successfully clocked in, but for example, the start time is incorrect and needs to be adjusted.
  1. Be sure to include the correct start/stop time, as well as the service location details of the staff and individual at the time of service delivery.

Note: If necessary, swipe left on the issue to delete it.

Once the above steps are completed, the issue will be reviewed and addressed by the FI.