Rejected Invoices

There may be times where reimbursements have issues that need to be addressed. In such instances, the Self-Directing Individual or their Designee is responsible for ensuring the issues are addressed promptly. Failure to do so may result in delayed or non-payment.

Examples of issues that can result in rejection include, but are not limited to, the following:

• Incorrect & incomplete submissions

• Insufficient funds

• Late submissions

• Missing/Outdated Prior Approval

• Duplicate invoices

How to resubmit a rejected invoice

1. After logging in to myeveroportal.com, select the SDS drop-down menu, and then select Invoice.

Note: If Mileage/Transportation was initially entered under the Transportation tab, it will need to be edited from that screen.

2. Next, set the "Status" filter to "Rejected" and once the list loads, locate the rejected invoice.

3. Hover over the rejected icon to view the (most recent) rejection message.

Additional information (click to expand)

Select "View History" to view details like prior rejection messages

4. On the bottom right-hand side of the rejected invoice, select the pencil icon. There will be a prompt to confirm that you wish to edit the invoice. Select "Yes" to proceed.

5. Once the edits are complete, select "Save" to resubmit the invoice.